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Claire Tracey, partner, Boston Consulting Group, has revealed how having a truly diverse business helps it “perform better.” Speaking to delegates at The Confederation for Trade and Industry’s Diversity and Inclusion conference she said: “It [diversity] creates an open environment where there is mutual respect for new ideas, regardless of tenure or background. It enables us to build varied – and more innovative – perspectives into our client service.” She added: “Our clients now demand that.” However, she also argued there is still much to do to overcome the slow progress towards true inclusivity. “Some of our clients feel they are doing all the right things, but don't know which initiatives are really the most effective,” she said. “We think it's critical for institutions to understand their particular 'pain points' and create a tailored diversity programme – rather than simply kicking off a comprehensive programme of initiatives and hoping something works.”

claire tracey

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